Examine customer satisfaction – find out what customers think and what you may be missing out on. As they say – listen to customers. Statistic – 68% of the decision to stay with a provider is based on employee attitude. Examining this is a topic that can increase your revenues at little or no cost. It can also allow you to use your existing resource to upsell, link sell and sell on!
In an era of cost cutting and searching for value, it is a worthwhile consideration.