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Tag Archives: customer satisfaction
Developing a Customer culture – easy to talk about, more difficult to deliver
Perhaps a provocative statement, but one that summarises the importance of having a strong culture that is customer focussed, with all employees having an understanding of the role of ever increasing customer satisfaction. High levels of customer service endorse the … Continue reading
Improve revenues and examine customer satisfaction
Adjust to what the customers are saying – 68% of customers do not give a company repeat business because of employee attitude. (Adams six sigma) Customer satisfaction applies in our business to business relationships as much as it does in … Continue reading