Tag Archives: customer service

Customer Service – WOWing the customers

Giving the customer a ‘WOW’ experience costs you less than any advertising or communications. Treating the customer well and going the extra mile will reap huge rewards in retained and sustainable business. The effort to gain new customers through the … Continue reading

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Remote Customer Service

I have heard of personnel having the title, Head of Customer Service but an emerging title is Remote Customer Service.  In today’s world, we as customers want the convenience to buy at our leisure, – buy online, palmtop, by phone, … Continue reading

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It’s not the product, it is the flower of service

A friend who runs a Mr Handyman home and office maintenance service franchise in Glasgow believes that the key to building a sustainable and repeat business in this sector is not just the quality of the job but also customer … Continue reading

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