Have just spent a couple of days working through telephone sales activity, scripts and sales pipeline structure etc. for a food company who need to have consistent orders and increase the range of products purchased from their customers.
The programme built the confidence of the telephone team whose skills are recognised as essential for increasing the level of sales (upselling, range selling) to existing customers on a regular basis.
This honourable task is something that does not cost much money. There are many grants for up skilling personnel in sales techniques to ensure a more resilient and strong business.