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Customer Service

What is the programme objective?

To ensure staff understand and practise customer service techniques that lead to greater revenue opportunities. This programme applies to everyone – yes everyone in a business.
 
Good customer service is invaluable these days. Keep your customers happy, allowing them to buy more, build that relationship.
 
RFM customer service courses are tailored to needs in you organisation and go deep into the how to build customer satisfaction levels and endorse your relationship.
 
If you are a public service organisation, you probably have customer service rating in your charter. 
 
Course Content:
Customer service is often seen as an essential thing to have. This short session will give you an indication of why customer service is important, how it can impinge on your business, how it will build additional sales, and how to keep customers satisfied and coming back to you.
 
·         Putting on the customers shoes – seeing ourselves as others see us
·         Understanding customers needs
·         Method of feedback
·         3 circles of customer care
·         Handling tricky situations
·         Turning bad into good
·         Building relationships with customers
·         Introducing new products and services
·         Encouraging repeat sales
·         Sales management process
 
Delegates will gain a number of tips and techniques to ensure that they get better customer interaction and more sales opportunities. For companies interested in maintaining their customer base this is an ideal opportunity.
 
Who would benefit?
Valuable for administrators, Front of House Personnel, Technical, Sales, Secretarial, Customer Service, Accounts and Purchasing staff all benefited from a greater understanding of excellence in customer care.
 
The Way we Train
One day programmes– gives you the basic structure, which if practised will provide you with plentiful business opportunities.

Find out more by contacting  0141 226 2400 or use our enquiry form to schedule your Customer Service programme.