Telemarketing

Over 95% of businesses in the UK are small to medium sized enterprises.

Many can be classed as micro enterprises employing only a few core personnel who are more often than not involved in a variety of roles. Your employees are the face of your company and are the front line of communication with your customers.

Do they know how to…

- talk to customers?
- build relationships with your existing customers?
- generate business from telephone enquiries?
- talk about your products?

Telemarketing is about making the most out of the personnel you have. RFM provide training to help your employees handle telephone calls in a way that creates new customer relationships and endorses your brand name and image amongst existing customers.

We also offer telephone sales training to help maximise the effectiveness of each call and improve sales targets by selling, link selling and cross selling.

RFM provide hands on training such as role-play, giving delegates the opportunity to try techniques out and see which works best for them.

Call now on 0141 226 2400, it may be the best call you’ve made this year!