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Tag Archives: customer service programmes
Customer Service Bloomers
A friend travelled on the 4.15pm service from Haymarket to Glasgow with Free wifi and no seats. Answer from the guard to everyone who complained ‘ you don’t buy a seat, only a carriage mate/dear.’ Travelling on a train from … Continue reading
Raving Fans for creating repeat business
The raving fans are the element of customer service that will allow you to create a range of repeat business. There are 3 good reasons to encourage raving fans: They will tell others and encourage them to buy from you, … Continue reading
Great PR, Great Results
Saw a great piece of PR activity on breakfast news yesterday morning. John Browett, Chief Executive of Dixons Retail was on screen to explain his company’s drop in profits. He turned a question on ‘profit drop’ into a positive statement … Continue reading