Author Archives: RFM

Prestwick – A Case for Aggressive Marketing?

This week, the media have covered the latest case for Glasgow Prestwick Airport being put into public ownership. As a marketer, one wonders if the message of Glasgow Prestwick is truly etched on the minds of those people in airlines … Continue reading

Posted in Marketing, Marketing Communications, Promotion | Leave a comment

UK Marketing Spend Rising

A recent report from the IPA indicates UK companies are increasing their communications budgets between July and September this year.  Respondents suggested improving economic conditions offer a platform for investment.  The IPA ( Incorporation of Practitioners in Advertising) looks at … Continue reading

Posted in Digital Marketing, Marketing, Marketing Communications | Leave a comment

Driving a Customer Focus In Business

Sometimes, a word or a phrase really puts a concept into focus, – perhaps that is the essence of a  lightbulb moment. In our business, we always talk about how we can help organisations to drive their business from the … Continue reading

Posted in Customer Service, Marketing Communications, Promotion | Leave a comment

Visit RFM at the Ayrshire Business to Business Exhibition – Tuesday 8th October

Pick up a few tips to enhance your marketing focus and sharpen up your sales effort. RFM will be at stand 48 at the Ayrshire Business to Business show at AYR Racecourse 9.30 – 5pm next Tuesday 8th October 2013. … Continue reading

Posted in Exhibitions, Marketing, Sales | Leave a comment

30 Years in Business

RFM just passed a true milestone last week.  30 years trading in market research, marketing planning for business growth, sales, marketing and exhibition training. In that time, we have helped a multitude of organisations to improve the sales line in … Continue reading

Posted in Customer Service, Marketing Communications, Promotion | Leave a comment

National Trust – a Purple Cow Moment!

National Trust – a purple cow moment So the National Trust has accepted the Big Brother House into the portfolio of properties, albeit for a short space of time only.  Not exactly a national monument, it is however a significant … Continue reading

Posted in Customer Service, Marketing Communications, Promotion | Leave a comment

PACK – Presentation, Availability. Cross Selling and Service, Knowledge!

This has been reported as the focus for staff training in the new Marks and Spencer regime, reeling from criticism in the ladieswear section.  In addition to the new ranges, they embarking on a customer service programme  The lessons for … Continue reading

Posted in Marketing, Promotion, Sales | Leave a comment

Don’t Worry , Be Appy!

Just amazed at the number of life easing actions you can now do on your phone – sat nav, translation  for overseas guests, pounce on a table at the last minute, gain product information etc.  It is the way forward … Continue reading

Posted in Digital Marketing, Marketing Communications, Social Media Marketing | Leave a comment

How Men Buy, How Women Buy

Research shows that women make decisions about consumer purchases differently from men.  In general, the fair sex likes to browse, evaluate and see a range before a decision.  Men more often just want  2 or 3 options and to make … Continue reading

Posted in Marketing Communications, Promotion, Research, Sales | Leave a comment

Understanding the Sports Fan

I found notification on this paper on the CIM website.  The paper seeks to provide marketers with insights into: identifying sports fans that will be most responsive to their marketing efforts; where to find these fans; how to communicate with … Continue reading

Posted in Marketing Communications, Research, Sales | Leave a comment