Category Archives: Research

What do your customers want?

Ask most customers what they want and they will tell you their requirements. What they will NOT tell you is what they really don’t get from you. Past experience would suggest that much of this is in the soft skills … Continue reading

Posted in Customer Service, Research | Tagged | Leave a comment

Astounding insights from qualitative market research

What they buy, when they buy, who they buy from. Having some reasonable research information on your customers and how they perceive you is astounding and astonishing. Of all the research information and insight we gather from companies, qualitative insight … Continue reading

Posted in Research | Tagged | Leave a comment

Sales Plans and Maximising your budget

Often clients find at this time of year that they are looking to squeeze in some additional projects to ensure that fund allocations have been fully utilised and that the benefit of those funds are used rather than lost. In … Continue reading

Posted in Research, Sales | Tagged | Leave a comment

Think now – planning for the New Year

The last weeks of December often give time for reflection and forward planning to address the trading issues in the New Year. Here are a couple of quick wins that may lead to medium term sustainability. Fast sales check – … Continue reading

Posted in Research | Tagged | Leave a comment

B2B Marketing – Concentrating Effort for maximum efficiency

David Primrose, Director of Market Research, recently undertook a business to business survey for a professional services firm.  They were frustrated that they could not make any inroads with a specific target client and wanted to know why.  The research … Continue reading

Posted in Business to business marketing, Research | Tagged , | Leave a comment

Do your customers know what they are buying?

This may seem a very simple and obvious question.  However, a recent study which involved our Market Research team revealed that consumers have very little idea what they are buying when they buy power (gas and electricity).  They know what … Continue reading

Posted in Research | Tagged | Leave a comment

Time spent on reconnaissance is seldom wasted

An army friend of mine quoted this statement on a regular basis. It still holds true. Research, competitor knowledge and understanding, helps us to develop the best strategy to win a future position. For companies, research should be around published … Continue reading

Posted in Research | Tagged | Leave a comment

Research Topics – doors open for discussion

David Primrose is now in charge of our Market Research Division, and is available to talk about any potential research requirements. RFM Research works for companies all over the UK.  David”s recent experience has been in handling prime research projects … Continue reading

Posted in Research | Tagged | Leave a comment

Stakeholder Research – tips and techniques for building partnerships

At the heart of all successful organisations lies the knowledge and an intimate understanding of customers and stakeholders thoughts and perceptions.  It is vital that strategies are put in place to measure and evaluate these thoughts and perceptions. Such market … Continue reading

Posted in Research | Tagged | Leave a comment

New post – David Primrose – Director of Market Research

One of Scotland’s most respected Market Researchers has now joined forces with RFM Research to strengthen the research element of the business and be more pro active in this area.  David Primrose, a Chartered Marketer and a Member of the … Continue reading

Posted in New Recruits, Research | Tagged , | Leave a comment